This policy outlines the terms under which membership, payments and cancellations are handled at YouWe Matrimony.

1. Membership Activation

• Services under paid plans are activated immediately after successful payment.

• Members can start using premium features once the plan is active.

2. Refund Eligibility

• All payments made for membership or premium services are non-refundable.

• Refunds are not applicable for partial usage, unused duration, or change of preference after activation.

3. Cancellation of Membership

• Users may request cancellation or deactivation of their account at any time.

• Cancellation does not entitle the user to a refund for the remaining validity period.

• Users may contact support for reactivation if needed.

4. Duplicate / Failed Transactions

• In case of double payment or failed payment where the amount is deducted but service is not activated, the amount will be refunded upon verification.

• Users must provide payment proof (screenshot/transaction ID) to process such claims.

5. Assisted Service Payments

• For assisted matchmaking services, fees are non-refundable under all circumstances once team allocation and processing begin.

6. Plan Upgrades

• Users may upgrade to a higher plan anytime by paying the difference amount.

• Downgrading or shifting to a lower plan is not eligible for refund or adjustment.

7. Policy Amendments

• YouWe Matrimony reserves the right to modify this refund and cancellation policy as required.

• Continued usage after updates implies acceptance of the revised terms.